Student Services
Here to Help
Student Services is a central point of practical support for students throughout the school day.
Sometimes students simply need a little help to get their day back on track - perhaps they have arrived late, need a replacement journal, have a problem with their locker, are unsure where a classroom is or need help contacting home.
Our Student Services team is there to help students resolve these everyday issues quickly and efficiently so that they can get back to their learning.
What Can Student Services Help With?
- Attendance queries, including checking or correcting attendance information
- Signing in if arriving late to school
- Signing out when leaving school early for an authorised reason
- Locker keys and queries relating to lockers
- Replacement Student Journals
- Uniform issues and practical help where something has gone wrong during the school day
- Detention queries
- Finding a member of staff
- Finding a classroom or knowing where to go
- Book covers
- Calling home, where there is an appropriate reason to do so
- If Student Services is not the right place to resolve a particular issue, the team will help students identify who they need to speak to.
Attendance, Arriving Late and Leaving Early
Student Services can help students with attendance queries and is also the place where students sign in or out during the school day.
Students who arrive late must sign in at Student Services before going to lessons. This ensures that our attendance records are accurate and that we know students are safely on site.
If a student believes there is an error or unexplained mark on their attendance record, they can speak to Student Services for help in resolving the query.
Students who need to leave school before the end of the day for an authorised reason must sign out through Student Services before leaving.
For wider information about attendance, reporting absence, punctuality and requesting leave of absence, please visit our Attendance page.
Attendance - Every Day Matters
Uniform Issues
We expect students to arrive at school wearing the correct uniform and meeting our standards for appearance. However, we recognise that practical problems can occasionally arise during the school day.
Student Services can help students with immediate uniform issues and advise them about what they need to do next.
Parents and carers should refer to our Uniform page and current Uniform Policy for full details of our expectations.
Student Journals
The Student Journal is an important part of everyday school life at JHN and students are expected to have it with them each day.
If a journal is lost or needs replacing, students should visit Student Services to arrange a replacement.
Lockers and Locker Keys
Students who have a problem with their locker or locker key should visit Student Services.
We encourage students to look after their locker key carefully and to report problems promptly so that they can access the books and equipment they need for lessons.
Detention Queries
Students are responsible for checking and attending detentions that have been issued.
If a student is genuinely unsure about the details of a detention or needs help understanding where they should go, Student Services can assist with the practical information they need.
Questions about why a detention has been issued should normally be discussed with the member of staff who issued it or the relevant pastoral team.
Finding Your Way Around
Particularly when students are new to JHN, there may be occasions when they are unsure where a classroom is or need to locate a particular member of staff.
Student Services can help.
We would always rather a student ask for help than miss learning because they are unsure where to go.
Contacting Home
Students should not use their mobile phones to contact home during the school day.
Where there is a genuine need for a student to contact a parent or carer, they should speak to Student Services, who can help them make an appropriate call home.
Similarly, if a parent or carer needs to pass an urgent message to their child during the school day, they should contact the school rather than contacting their child directly.
Need Some Other Help?
Student Services is there to help with the practicalities of school life, but students sometimes need a different kind of support.
If you are worried, upset, struggling with friendships, concerned about something that has happened or simply feel that you need to talk to someone, please speak to your Form Tutor, Learning Coordinator or another trusted adult.
If you are unsure who to speak to, Student Services can help point you in the right direction.
Helping You Get Back to Learning
One of the most important things Student Services can do is help students solve practical problems without losing unnecessary time from lessons.
A missing key, lost journal or question about a detention can feel important in the moment. Our team will help students resolve the issue and get back to where they need to be.
Ask for help. Sort the problem. Get back to learning.
